Online Policies

ORDERS

By placing your order, you agree to our Online Policies.

You are welcome to e-mail us at info@hilook.com or call us toll free at 877-944-5665 if you have any questions before placing your order. We are open for business from Monday to Friday, 8:30 am to 5:00 pm PST, excluding major holidays.

For same day processing, orders should be placed by 12:00 pm PST, Monday through Friday, excluding major holidays. Most orders ship within two business days.

Please provide accurate billing and shipping information along with phone number and e-mail address in order to avoid delays and allow us to notify you of any problems.

If you wish to cancel your order, you must do so before it is shipped.

RETURNS

We guarantee our products to be free of manufacturing error or product defects. If there is a quality issue with your order, you may return it in new condition and in the original packaging for a prompt exchange for the same item, or an immediate full refund. Return requests must be made within 30 days from original purchase date. Please call us toll free at 877-944-5665 to receive return authorization and instructions. We cannot accept unauthorized returns.

All sales are final on Clearance Items.

SHIPPING

If an item is not available due to backorder, we will notify you.

Transit time: usually less than 1 week (depending on location).
Features: Insured, traceable, no minimums.

Shipping times:

USA: 1-5 business days, depending on your location.
Shipped via UPS ground, with tracking.

Canada: 3-14 business days. Shipped via UPS ground, with tracking.

International: 3-14 business days. Shipped via US Postal Service Express Mail
Any import duties and taxes are the customer's responsibility.

Rush shipping is available for any shipping address within the continental United States. Please note that rush shipping reduces the shipping time. Regular processing time of your order still applies.

If you receive a damaged package, please refuse delivery and contact us at 877-944-5665 within 10 days after receipt. We will reship your order and file any necessary paperwork with the shipping company. If you don't have the opportunity to refuse delivery, contact us immediately, but no later than 10 days after receipt. Do not dispose of the damaged package and merchandise, as the shipper may wish to inspect it.

If you call to say that you did not receive a delivery, and the shipping company can provide proof of delivery, we will not be able to issue a replacement. In such an unlikely occurrence, we will assist you in filing a claim. As a rule, our deliveries can be tracked from our facility to the delivery address.

We are not responsible if a carrier makes several unsuccessful delivery attempts and then returns the package to us. If a delivery is not possible due to incorrect or incomplete address, we will need to recharge a delivery fee in order to resend.

PAYMENT

We accept the following credit cards: Visa, MasterCard, American Express.
You may call us toll-free at 877-944-5665 to pay by phone if you prefer.

PRIVACY

Customer satisfaction is our first priority. We take special care to safeguard your information. We use industry standard Secure Sockets Layer (SSL) encryption to protect all sensitive information sent to us. Your name, credit card number, expiration date, and billing information are encrypted so it cannot be read by anyone else.

Your information will not be sold, exchanged, transferred or given to any other company. It is used solely for the purpose of delivering the products and services you have requested.

COPYRIGHT

The reproductions of artwork on this website are made available for the purpose of selling copyrighted designs with permission from their authorized sources. They may not be reproduced or distributed for any other purpose. It is explicitly prohibited to sell any images.

All other trademarks, product names, company names or logos cite their respective owners.

WEB SITE CONTENT

Hilookonline.com does not represent or warrant that the information and materials on this web site are accurate, complete, or current. Price and product availability are subject to change without notice.